FAQ

Frequently asked questions before placing an order

Q: How do I delete items from my shopping cart?
A: Click the shopping cart icon on the upper right, then click [View Cart]. A list of items in your shopping cart is displayed. From this screen, you can delete or change the items you want to delete.

Frequently asked questions when placing an order

Q: I want to purchase products on the PETTENA official website. Do I have to register as a member?
A: No, you can place an order even if you are not a registered member.

Register

(Free registration) and we will provide you with preferential information as soon as possible. In addition, from next time on, you can shop easily without having to enter your name, address, and other information.

Q: Can I place an order without an email address?
Answer: Yes. If you can contact our customer service center via LINE or email, you can place an order. However, you will not receive order confirmation emails or product shipment notifications.

Q: Can I place an order over the phone?
A: Yes, but the payment method is only cash on delivery. You will need to provide your name, phone number, zip code, address, email address and other information in advance.

Frequently asked questions after purchase

Q: Please tell me how to use the product.
A: Please read the instruction manual carefully before use. Alternatively, there is a FAQ section at the bottom of the product details page for your reference. If the problem is still not resolved, please contact Customer Service.

Q: My order has been completed, but why didn’t I receive an order confirmation email?
A: 1) In the recipient list settings, please set [support@pettena.jp] as the source of the emails you can receive.
2) The email may be placed in the spam folder, please check. If the problem is still not resolved, please contact Customer Service.

Q: Please tell me how to check the delivery status of the product.
A: Once the product is shipped from the warehouse, we will send a product shipment notification email. The tracking number will also be recorded in the email, please check and confirm.

Q: I want to repurchase a product I purchased before, how can I find it?
A: 1) Please log in to the PETTENA official website.
2) Click "My Account".
3) Click on the corresponding order from the past order records to confirm it.

Usage Guidelines

• About payment • About delivery • About returns and exchanges • How to use coupons • About my account If you have any questions, please feel free to contact the customer service center.
• Customer service email address: support@hamgoods.top; versontiktok@gmail.com

Opening hours:

Monday to Saturday 9:00-18:00 (except national holidays)